Shipping policy
Shipping Policy
Thank you for shopping with GoldenSteps. Here's everything you need to know about your order's shipping.
Processing Time All orders are processed within 2–5 business days after payment confirmation.
Shipping Times
- 🇺🇸 United States: 7–15 business days
- 🇪🇺 Europe: 10–20 business days
Delivery times are estimates and may vary due to customs processing or carrier delays.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 days for tracking information to update.
Customs & Duties International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer.
Lost or Delayed Orders If your order has not arrived within the estimated timeframe, please contact us at support@goldensteps.com and we will investigate immediately.
Contact Us For any shipping questions, email us at support@goldensteps.com.